{"version":"https://jsonfeed.org/version/1","title":"New Contact","home_page_url":"https://new-contact.com","description":"New Contact","author":{"name":"New Contact"},"items":[{"id":"https://new-contact.com/f/google-ranked-1-on-gartner-for-ai-infrastructure","html_content":"<img src=\"https://img1.wsimg.com/isteam/ip/363df573-0964-405c-b60b-578e0ccd9127/Screenshot%202026-07-13%20at%2009.54.59.png\"/><p>For years, the conversation has been dominated by who has the biggest and best cloud offering.\nToday, it's about who has the best AI infrastructure.\nGoogle Cloud has just been positioned by Gartner as the Leader in the i...</p>","url":"https://new-contact.com/f/google-ranked-1-on-gartner-for-ai-infrastructure","title":"Google ranked #1 on Gartner for AI Infrastructure","summary":"For years, the conversation has been dominated by who has the biggest and best cloud offering.\nToday, it's about who has the best AI infrastructure.\nGoogle Cloud has just been positioned by Gartner as the Leader in the i...","date_modified":"2026-07-13T08:56:02Z"},{"id":"https://new-contact.com/f/the-future-customer-care-agent","html_content":"<img src=\"https://img1.wsimg.com/isteam/ip/363df573-0964-405c-b60b-578e0ccd9127/agent%20assist.png\"/><p>I was recently asked ‘what does the future customer care agent’ look like?\n\nIt’s a question organisations, BPOs and tech vendors are all grappling. \n\nBPOs are facing stiff competition to pivot to offer outcome-based comm...</p>","url":"https://new-contact.com/f/the-future-customer-care-agent","title":"The future customer care agent","summary":"I was recently asked ‘what does the future customer care agent’ look like?\n\nIt’s a question organisations, BPOs and tech vendors are all grappling. \n\nBPOs are facing stiff competition to pivot to offer outcome-based comm...","date_modified":"2026-04-28T11:00:00Z"},{"id":"https://new-contact.com/f/how-agentic-ai-is-transforming-contact-centre-operations","html_content":"<img src=\"https://img1.wsimg.com/isteam/ip/363df573-0964-405c-b60b-578e0ccd9127/agentic%20contact%20centre.png\"/><p>For years, contact centres have been under pressure to do more with less: deliver better customer experiences while cutting operational costs. Conversational AI helped make progress, reducing call volumes and automating ...</p>","url":"https://new-contact.com/f/how-agentic-ai-is-transforming-contact-centre-operations","title":"How Agentic AI is Transforming Contact Centre Operations","summary":"For years, contact centres have been under pressure to do more with less: deliver better customer experiences while cutting operational costs. Conversational AI helped make progress, reducing call volumes and automating ...","date_modified":"2026-02-04T12:00:00Z"},{"id":"https://new-contact.com/f/to-transform-or-die","html_content":"<img src=\"https://img1.wsimg.com/isteam/ip/363df573-0964-405c-b60b-578e0ccd9127/cx%20transformation.png\"/><p>Will 2026 be the year of: Transform or die?\n2025 was the year for early adopters and early followers of AI in CX Transformation\n2024 was the test and see year\n2023 seems so long ago now it seems irrelevant \n\nThe rate of ...</p>","url":"https://new-contact.com/f/to-transform-or-die","title":"To Transform or Die! Is 2026 the year we go beyond the PoC?","summary":"Will 2026 be the year of: Transform or die?\n2025 was the year for early adopters and early followers of AI in CX Transformation\n2024 was the test and see year\n2023 seems so long ago now it seems irrelevant \n\nThe rate of ...","date_modified":"2026-02-02T12:00:00Z"},{"id":"https://new-contact.com/f/supercharging-customer-support","html_content":"<img src=\"https://img1.wsimg.com/isteam/ip/363df573-0964-405c-b60b-578e0ccd9127/ai%20assistants.png\"/><p>As organisations race to differentiate through customer experience, one thing has become clear — the winning teams are not just replacing humans with AI, they’re augmenting humans with AI.</p>","url":"https://new-contact.com/f/supercharging-customer-support","title":"Supercharging Customer Support","summary":"As organisations race to differentiate through customer experience, one thing has become clear — the winning teams are not just replacing humans with AI, they’re augmenting humans with AI.","date_modified":"2025-11-27T12:00:00Z"},{"id":"https://new-contact.com/f/from-ivr-to-agentic-ai","html_content":"<img src=\"https://img1.wsimg.com/isteam/ip/363df573-0964-405c-b60b-578e0ccd9127/voice%20ai.png\"/><p>Powering the Next Wave of Customer Service in Energy and Utilities</p>","url":"https://new-contact.com/f/from-ivr-to-agentic-ai","title":"From IVR to Agentic AI: The next wave in Voice AI","summary":"Powering the Next Wave of Customer Service in Energy and Utilities","date_modified":"2025-09-09T11:00:00Z"},{"id":"https://new-contact.com/f/delight-your-customers-in-uncertain-times","html_content":"<img src=\"https://img1.wsimg.com/isteam/ip/363df573-0964-405c-b60b-578e0ccd9127/delighted%20customer.png\"/><p>With the uncertainty coming from US tariffs and global uncertainty, and the threats they pose to growth and sustainability, brand loyalty and strong customer service is becoming more and more the cornerstone of business ...</p>","url":"https://new-contact.com/f/delight-your-customers-in-uncertain-times","title":"Are you delighting your customers enough?","summary":"With the uncertainty coming from US tariffs and global uncertainty, and the threats they pose to growth and sustainability, brand loyalty and strong customer service is becoming more and more the cornerstone of business ...","date_modified":"2025-04-11T11:00:00Z"}]}